IT Support Technician II

Atlantic Health System • Freehold, NJ

1d • Onsite

About The Position

Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices. The Hours and Days are as follows: Monday and Tuesday 11:30am to 8pm, Wednesday 8am to 4:30pm, Sunday 8am to 8pm (must be okay with these hours, this will all be Onsite).

Requirements

• End user support of computer workstations and associated peripherals.
• Diagnoses and troubleshoots all organizational software, hardware and mobile devices.

Responsibilities

• Manages multiple complex priorities and projects.
• Provides configuration and or installations documenters to guide other technicians.
• Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
• Acts as an ambassador of the department dealing with all customers in a professional manner.
• Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
• Provides timely status reports on Projects and or assignments.
• Visits offsite locations and provide service to our customers.
• Ensures Asset Management database is monitored, and discrepancies are remediated.
• Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed