IT Support Technician II (Shift Rotations)

Jabil•Memphis, TN

3d•Onsite

About The Position

The IT Support Technician II supports a new factory startup and an existing factory facility in an evolving, fast-changing environment. The role contributes hands-on support to site IT bring-up, early production ramp activities, and steady-state operations while partnering with IT leadership, facilities, vendors, and manufacturing teams. The position is on-site at facilities in Memphis, Tennessee, and Byhalia, Mississippi, with rotational shifts covering first, second, third, and weekend shifts.

Requirements

High school diploma and 5–8 years of experience, or an equivalent combination of education and experience.
Active Directory experience.
Experience troubleshooting network issues, VLANs, and VPNs.
Experience imaging new computer systems.
Experience with factory-floor shared devices, including label printers and RF scanners.
Knowledge of Microsoft applications and utilities.
Strong verbal and written customer-service and communication skills.
Service-oriented attitude and sense of urgency.
Ability to work independently and prioritize based on business impact.
Time-management and analytical troubleshooting skills.
Ability to understand basic network and system architecture.
Willingness to provide on-call support and adapt to startup demands.
Legally authorized to work in the United States without current or future sponsorship by Jabil.

Nice To Haves

A+ certification.
Experience supporting manufacturing, factory-floor, or warehouse IT.
Hands-on experience with new-site deployments, refreshes, or large-scale rollouts.

Responsibilities

Load and verify software packages.
Troubleshoot and resolve end-user issues, including site-level incident management requests.
Install, image, configure, identify, and repair PCs, hardware, peripherals, and shared devices.
Support basic troubleshooting of manufacturing scanners used with MES and SAP RF.
Provide phone-based or remote support for offsite users.
Purchase software and hardware through the purchase order process.
Administer user accounts using Active Directory.
Support enrollment, configuration, and basic troubleshooting of corporate smartphones and tablets.
Maintain and support audio/visual equipment and standard IT applications.
Monitor Service Desk queues, manage tickets, and meet applicable SLAs and KPIs.
Populate the Knowledge Database and Configuration Management Database where appropriate.
Simulate or recreate user issues to resolve operating difficulties.
Maintain inventory of computer parts and logs of repairs.
Provide training and technical assistance to users.
Support IT infrastructure and end-user readiness during factory construction, commissioning, and early production ramp.
Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing-floor environments.
Work effectively amid evolving processes, incomplete documentation, and shifting priorities, including in factory, warehouse, and construction-adjacent areas.
Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones.
Partner with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues affecting startup timelines.
Identify gaps, risks, and recurring issues during ramp, and proactively escalate them or propose improvements.
Participate in departmental information sharing, ask questions, encourage team input, and provide regular updates to appropriate managers.
Identify ways to reduce costs and improve efficiency; use trend analysis and metrics to drive continuous improvement.
Ensure procedures and work instructions are efficient and not redundant.
Demonstrate customer service and urgency, maintain discretion and confidentiality of IT systems and data, and follow corporate, regional, and site security, safety, and health policies.