IT Support Technician II

Garney Construction•Englewood, CO

19d

About The Position

Garney is hiring an IT Support Technician II to provide advanced technical support for employee-owners across offices, jobsites, and remote locations. The role troubleshoots and resolves complex technology issues, supports enterprise systems and technology deployments, and helps maintain reliable IT operations. It also contributes to process improvements, cybersecurity initiatives, and end-user success. The technician supports hardware, software, Microsoft 365, mobile devices, connectivity, endpoint management, and workstation lifecycle activities. The role also supports office and jobsite technology, assists with cybersecurity and compliance efforts, documents issues and recommendations, and participates in deployments, office builds, hardware refreshes, and jobsite mobilizations. Travel may be needed to support office and jobsite operations.

Requirements

At least 3 years of experience in IT support, desktop support, help desk, or related technical roles.
Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications.
Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking.
Understanding of endpoint management, device provisioning, software deployment, and patch management practices.
Ability to identify root causes, resolve complex technical issues, and drive continuous improvement.
Strong communication, documentation, customer service, and organizational skills.
Ability to work independently, manage multiple priorities, and support technical and non-technical users.
Understanding of information security principles and endpoint protection practices.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent.
Experience with endpoint management, device deployment, remote users, or construction jobsites.

Responsibilities

Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues.
Serve as an escalation resource for complex support requests and assist with issue resolution across the organization.
Support employee-owners across offices, jobsites, and remote work environments.
Document technical issues, resolutions, and recommendations in the IT ticketing system.
Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management.
Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement.
Provide technical support for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions.
Support cybersecurity, vulnerability remediation, and compliance initiatives.
Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation.
Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff.
Travel as needed to support office and jobsite technology operations.

Benefits

Free medical, prescription, dental, and vision plans with $0 premiums.
Virtual doctor visits with no co-pay.
Company stock shares at no cost starting on the first day.
401(k) plan with a 3.5% match.
Student loan resources.
Weekly paychecks.
Paid time off.
8 paid holidays.
Health Savings Account (HSA) with a lump sum and matching contributions.
Free life insurance and disability policy.
Free access to healthcare coordinators.
Counseling sessions with mental health professionals at no cost.
Access to legal and financial professional consultations at no cost.
Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more.
50% employee discount in the Garney apparel store.