IT Support Technician - 2

Olympus Solutions Inc. • Washington, DC

1d • Onsite

About The Position

Olympus Solutions, Inc. is seeking a Full-Time, highly motivated IT Support Technician - 2 with strong analytical and problem-solving abilities to join our fast-growing team. In this role, you will provide second-level deskside and remote technical support for SEC end users on the Infrastructure Support Services 2 (ISS2) program, resolving complex hardware, software, and connectivity issues while collaborating with senior technicians to drive process improvements. This position is onsite in Washington, DC.

Requirements

• Minimum 3–5 years of IT support experience in a service desk or desk-side environment.
• Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
• Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
• U.S. Citizenship is required; dual citizenship is not permitted.
• Must be able to obtain and maintain a Public Trust suitability determination.

Nice To Haves

• Relevant industry certifications (e.g., CompTIA A+, Microsoft, or ITIL Foundation).
• Experience developing technical documentation and knowledge base articles.

Responsibilities

• Provide second-level technical support for end users, resolving complex hardware, software, and connectivity issues.
• Perform workstation imaging, deployment, and configuration of peripherals and enterprise software.
• Collaborate with senior technicians and other IT teams to resolve escalated issues and implement process improvements.
• Assist with user training and provide guidance on best practices for IT systems.
• Manage and update service desk tickets, ensuring SLA compliance and accurate documentation.

Benefits

• Medical, Dental, and Vision — Comprehensive health benefits for employees and their families.
• Work-Life Balance — A paid time off plan and a culture that values balance, accountability, and personal well-being.
• Career Development — Career-building opportunities, professional development, and support for training and certifications.
• Financial Security — A 401(k) plan with a discretionary company match and no waiting period before enrollment.
• Referral Bonuses — Eligibility for referral bonuses for qualified new-hire and business development referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed