IT Support Technician

Killam Oil Co LTD•Laredo, TX

6d•Onsite

About The Position

Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department. This is an in-office position based at our office in Laredo, Texas. All applicants will be required to relocate, if necessary.

Requirements

Windows 10/11
macOS
Microsoft Office Products: Word, Excel, Outlook, Access
Active Directory
Network troubleshooting
VMware
Exchange Server
Antivirus and Firewall Functions
CCTV
IP-Phone/ VoIP systems
VPN
SQL Fundamentals
Internet security and data privacy principles
Event log analysis
Remote support tools
Printer and peripheral support
High school diploma or equivalent required
Associate Degree in Computer Science, or similar relevant field
2+ years of experience in computer networks and systems maintenance.
Must have a current valid driver’s license and a excellent driving record.
Fluency in both English and Spanish is required.

Nice To Haves

Certifications are a plus but not required ex. CompTIA A+

Responsibilities

Provide support to users and serve as the first point of contact for support requests
Troubleshoot hardware and software issues in a timely manner
Install, configure, and manage hardware and software components to ensure usability
Install, configure, and manage IP phones and video conferencing systems
Install and terminate Cat 5 / Cat 6 cabling
Upgrade system components and reinstall compatible operating systems and required software
Install and upgrade antivirus software to maintain security at the user level
Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices
Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them
Perform tests and evaluations of new hardware and software
Maintain hardware and software inventory
Develop and maintain IT documentation and procedures
Build and maintain strong working relationships across all departments
Stay current with emerging trends and technologies in IT support
Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
Follow and exchange basic instructions, information, and guidelines.
Make decisions based on experience or knowledge with minimal supervision.
Participate in training and development opportunities offered to maintain related software and safety knowledge.
Adhere to and perform functions according to company and OSHA safety guidelines.
Maintain regular, timely, and predictable attendance.
Represent the company in a professional manner to callers and visitors.