IT Support Technician 2 - LI Campus

Touro University New York•Central Islip, NY

1d•$45,600 - $57,000•Hybrid

About The Position

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
Strong customer service orientation and communication skills with the ability to support non-technical users.
Strong troubleshooting and problem-solving skills
Ability to prioritize tasks and collaborate effectively across teams.

Responsibilities

Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
Supports administrative technology needs, including the creation of forms and workflows in systems such as Qualtrics and DocuSign.
Manages the maintenance of access control and identification systems, including Genea access control and user ID cards.
Manages the LI Campus Zoom phone system for Adds, Removes and changes.
Manages high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
Prepares and submits monthly status reports as required.
Performs IITS projects and other duties as assigned by supervisor.