IT Support Technician–LI Campus

Touro University New York • Central Islip, NY

1d • $40,800 - $51,000 • Onsite

About The Position

IITS Support Technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
• Certification in audio-visual technology or related field.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
• Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards
• Prepares and submits monthly status reports as required
• Performs IITS projects and other duties as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree