IT Support Tech I (Full Time)

Lake Charles Memorial Hospital • Lake Charles, LA

3d • Remote

About The Position

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

Requirements

• High school graduate or equivalent
• A+ Certification or willingness to get certification during employment
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Hospital experience a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

Nice To Haves

• Associates or Bachelors preferred
• Hospital experience a plus

Responsibilities

• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Troubleshoot software and application issues that hospital staff experience
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED