IT Support Sr Specialist

NTT DATA Services•Timonium, MD

3d•$75,640 - $113,460•Onsite

About The Position

The IT Support Senior Specialist provides users with support services for corporate standard technology products, which includes hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The IT Support Senior Specialist troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. This role interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.

Requirements

5+ years in an IT support role
Experience providing operational leadership and support for day-to-day IT services, ensuring service continuity, hardware readiness, and coordination of key infrastructure lifecycle activities.
Infrastructure support & planning experience
Experience with walk-up tech bar support
Server support
Network support – Wireless Access Points
Monitoring storage capacity
A+ Certification

Responsibilities

Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, ensuring timely resolution of incidents and service requests across end-user devices, servers, and network components
Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime
Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices
Support and maintain TechGrad Training Lab environment to enable ongoing training programs
Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements
Perform NAS permissions analysis and monitor storage capacity, identifying potential risks
Computer Room Server Rack Consolidation: Rationalize and consolidate server rack footprint to improve space, power, and cooling efficiency, Reduce physical sprawl and improve manageability, Partner with infrastructure teams to execute migration and decommissioning plans
Server EOSL Replacement Program: Develop and maintain forward-looking server replacement roadmap, Align EOSL remediation with budget cycles and risk prioritization, Reduce operational risk associated with aging infrastructure