Sr Specialist IT User Support

Nestle Operational Services Worldwide SA•St. Louis, MO

1d•$80,000 - $100,000•Hybrid

About The Position

As a Sr. Specialist, IT User Support, you'll be the go-to technical partner keeping our associates connected, productive, and supported every day. This role sits at the intersection of hands-on technical expertise and high-touch customer service, where you'll balance proactive maintenance, reactive troubleshooting, and mentorship while helping shape how IT support is delivered across the business.

Requirements

High school diploma or equivalent
5+ years of experience providing technical support to end users in an enterprise environment

Nice To Haves

Technical certifications, vocational training, or coursework toward a degree in Computer Science, Information Systems, or a related field is preferred
Working knowledge of Microsoft 365 Enterprise applications such as Power BI, Power Automate, and Power Apps is preferred

Responsibilities

Deliver L1 help desk and L2 desk side support to employees working onsite and remote, with a focus on strong customer experience in a fast-paced enterprise environment
Manage incidents and requests through ServiceNow while also supporting employees independent of a ticketing system when urgency calls for it
Image, configure, and deploy HP and Lenovo laptops and desktops, and maintain accurate asset records using ServiceNow Asset Manager
Troubleshoot and support hardware break/fix, HP printers, mobile devices (iOS & Android), and conference room equipment including Microsoft Teams Rooms, projectors, and speakerphones
Support Windows 11 troubleshooting and client-side networking across corporate LAN/WAN, home routers, and mobile hotspot environments
Leverage enterprise tools including remote support software, VPN clients, Active Directory, PowerShell, and Computer Management to resolve complex issues quickly
Run projects and identify opportunities to add value to the business, while serving as a mentor to junior technicians on the team
Participate in an after-hours on-call rotation and travel up to 10% to local or regional offices to provide onsite support and build client relationships