IT Support Specialist
About The Position
Join our Team as IT Support Specialist: Are you looking to expand your knowledge and expertise in the field of Information Technology (IT) while working for the Commonwealth of Virginia? If so, the Department of Labor and Industry (DOLI) is the place for you. DOLI is currently seeking a detail-oriented and results-driven professional to join our team as IT Support Specialist. This is part-time position with no State benefits. The incumbent is expected to work up to 29 hours/week, and no more than 1500 hours/year. This is a unique opportunity to make a meaningful impact and contribute to DOLI’s mission of making Virginia a better place to live, work, and conduct business. Additional information about our agency can be found at www.doli.virginia.gov.
Requirements
- Experience in Information Technology, Computer Science, Electronics or other related field.
- Possess the foundational analytical and technical skills and experience required to implement and configure PC and network computer systems.
- Foundational understanding of PC hardware and software, with functional proficiency in Microsoft desktop operating systems and the Microsoft Office Suite.
- Strong interpersonal skills with a demonstrated focus on delivering excellent customer service.
- Highly developed communication, workplace organization, and analytical problem-solving skills.
Nice To Haves
- Windows 11 professional experience.
- Professional telephone etiquette and customer support experience in a professional office setting.
Responsibilities
- Supporting internal agency customers with PC and network computer implementation.
- Installing, configuring, and resolving technical problems for operating systems and application software.
- Collaborating with a broader team of IT professionals under the supervision and feedback of agency management.
- Receive, track, and communicate updates on basic requests for IT support.
- Help set up computer hardware and software configurations for new employees.
- Deliver direct troubleshooting assistance and technical support to internal agency staff.
- Complete non-specific, day-to-day tasks to support core Service Desk operations.
- Assist with managing and maintaining asset inventory for all hardware and software.
- Assist in evaluating software tools and researching tech implementations.
- Aid in the development and deployment of electronic systems and databases.
- Commitment to upholding and supporting overall agency guidelines and technical procedures.
- Ability to clearly guide end-users on hardware and software operations while providing advisory support on relevant IT policies
- Proactive willingness to research complex technical issues, resolve service related barriers, and continuously acquire knowledge on new software solutions.
- Perform other assigned workplace duties as needed by IT management.
Benefits
- no State benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
