It Support Specialist

TEKsystems•Naperville, IL

5d•$25 - $30•Onsite

About The Position

This role provides dedicated executive-level IT support to a senior leader. When executive support needs are minimal, the specialist assists end users across the business. The position is fully onsite in Naperville, Illinois, requires occasional travel to remote office locations, and includes participation in an on-call support rotation, including after-hours support for executive leadership. A corporate mobile device is provided, and overtime compensation is available in accordance with company policy. The specialist supports Windows and Mac environments, end-user hardware and software, Microsoft 365, mobile device management, service-management systems, and cloud-based voice and telephony solutions. The role also contributes to IT operations and projects, supports connectivity troubleshooting, and develops documentation and user training. This is a contract position. The listed pay range is $25.00–$30.00 per hour. Eligible benefits for the temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and paid time off, vacation, or sick leave. Eligibility and terms may depend on job classification, length of employment, and applicable plan or program terms.

Requirements

Help desk or desktop support skills.
Active Directory experience or knowledge.
Hardware and software troubleshooting skills.
Customer service skills.
White-glove executive support experience or capability.
Experience supporting executive leadership at the C-suite or VP level.
Network troubleshooting skills.
Microsoft 365 knowledge.
Windows and macOS administration skills.
Experience with IT ticketing systems.
Intermediate experience level; 3–5+ years preferred.
Strong verbal and written communication skills with a customer-service mindset.

Nice To Haves

Previous direct support experience for executive leadership at VP level or higher.
Strong understanding of networking concepts and troubleshooting methodologies.
Experience supporting Windows and Mac environments in a corporate setting.
Knowledge of Microsoft 365, mobile device management platforms, and enterprise IT processes.
Experience configuring, deploying, and troubleshooting hardware, peripherals, and software.
Familiarity with VoIP or cloud telephony systems.
Relevant technical certifications.

Responsibilities

Provide white-glove technical support for executive leadership and end users.
Support Windows and Mac operating systems, desktop applications, and hardware.
Configure, deploy, upgrade, and troubleshoot desktops, laptops, peripherals, and software applications.
Perform PC imaging and system setup, and support user onboarding and offboarding.
Diagnose and resolve issues involving PCs, printers, mobile devices, and other end-user technologies.
Support productivity and collaboration platforms, including Microsoft 365 and mobile device management solutions.
Manage service requests and incidents through IT service-management and ticketing systems.
Collaborate with infrastructure, network, and systems teams on day-to-day IT operations.
Administer and support cloud-based voice and telephony solutions.
Create and maintain user documentation, training materials, and knowledge base articles.
Deliver user training sessions and promote effective technology adoption.
Stay current on desktop technologies, applications, and industry trends.
Assist with IT projects involving office expansions, relocations, networking, hardware deployments, and connectivity initiatives.
Support general networking and connectivity troubleshooting.
Participate in an on-call support rotation, including after-hours executive support.
Perform additional duties as assigned.

Benefits

Medical insurance (if eligible).
Dental insurance (if eligible).
Vision insurance (if eligible).
Critical illness, accident, and hospital coverage (if eligible).
401(k) retirement plan, with pre-tax and Roth post-tax contributions available (if eligible).
Voluntary life and AD&D insurance for the employee and dependents (if eligible).
Short- and long-term disability coverage (if eligible).
Health Spending Account (HSA) (if eligible).
Transportation benefits (if eligible).
Employee Assistance Program (if eligible).
Time off or leave, including PTO, vacation, or sick leave (if eligible).
Overtime compensation available in accordance with company policy.
Corporate mobile device provided.