IT Support Specialist
About The Position
The IT Support Specialist supports the daily IT operations and the organization’s technology environment. This role is responsible for administering systems, troubleshooting user issues, and ensuring that IT services run efficiently and securely. The IT Support Specialist works closely with the IT Manager to implement technology initiatives, enforce IT policies, and support business continuity. This role encompasses Systems & Network Administration, End User Support, Security & Compliance, Application & System Management, and Project Support.
Requirements
- Strong problem solving and analytical skills
- Attention to detail and ability to prioritize tasks
- Ability to work both independently and collaboratively
- Commitment to confidentiality, security, and data integrity
- Adaptability in a fast paced, evolving technical environment
- Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
- 1 year of experience in IT administration, systems support, or network administration.
- Proficiency with Windows OS, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, firewalls, VPN).
- Strong troubleshooting, communication, and customer service skills.
- Exceptional leadership, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
Nice To Haves
- 2 – 4 years of experience in IT administration, systems support, or network administration.
- Experience in a manufacturing or multi site environment.
- Certifications such as CompTIA Network+, Security+, MCSA/MCSE, or Azure certifications.
- Familiarity with ERP systems, virtualization technologies (VMware/Hyper V), and backup solutions.
Responsibilities
- Monitor and support servers, network equipment, and core infrastructure.
- Manage Active Directory, group policies, user accounts, and access controls.
- Administer cloud environments (e.g., Microsoft 365, Azure, AWS) as applicable.
- Maintain backups, disaster recovery procedures, and system documentation.
- Authoring of work instructions and documentation on relevant IT policies and procedures.
- Provide technical support for hardware, software, and network issues.
- Maintain and deploy workstations, laptops, mobile devices, and peripheral equipment.
- Train employees on technology tools and support onboarding/offboarding processes.
- Support the implementation of cybersecurity standards and best practices.
- Monitor security tools, patch systems, and address vulnerabilities proactively.
- Assist the IT Manager with policy enforcement, audits, and compliance initiatives.
- Install, update, and maintain business applications.
- Troubleshoot system performance issues and coordinate escalations with vendors.
- Support data integrity, system integrations, and periodic system testing.
- Assist the IT Manager with IT projects, upgrades, and technology rollouts.
- Evaluate and recommend tools to improve efficiency and performance.
- Participate in capacity planning and continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
