IT Support Specialist

Velociti•Riverside, MO

16d•Onsite

About The Position

Velociti is seeking an IT Support Specialist to serve as a trusted resource and first line of support for employees. The role combines technical troubleshooting with customer service to diagnose and resolve hardware and software issues, support end users, manage equipment, and help maintain a reliable IT environment. Work includes support tickets, walk-up requests, projects, and day-to-day technical needs in a hands-on role.

Requirements

Experience providing IT support, desktop support, technical support, or related experience.
Working knowledge of Windows, WinPE, Android, and iOS operating systems and basic troubleshooting.
Strong understanding of Microsoft Office and common end-user applications.
Familiarity with Active Directory, including user management, password resets, and adding new users.
Basic networking knowledge and troubleshooting skills.
Excellent interpersonal and communication skills.
Strong organizational skills and ability to manage multiple priorities.
Ability to work effectively under pressure and meet tight deadlines.
Customer-focused mindset and genuine desire to help others solve technical problems.

Nice To Haves

Microsoft 365 experience.
Experience creating, deploying, and managing OS images and software packages.
Experience with PC and laptop imaging and re-imaging.
Previous experience supporting hardware, peripherals, and end-user technology in a business environment.

Responsibilities

Diagnose and resolve Level 1 hardware and software issues for end users.
Install, configure, upgrade, and troubleshoot computers, software, peripherals, and other technology.
Provide desktop support, including PC and laptop imaging and re-imaging and release coordination.
Provide one-on-one technical assistance through chat, phone, email, and in-person support.
Assist with setup and configuration of peripherals such as printers, scanners, monitors, and docking stations.
Coordinate with third-party service providers to facilitate timely hardware repairs covered by maintenance agreements or warranties.
Perform minor hardware repairs and troubleshoot equipment not covered by third-party support.
Manage and maintain IT inventory, including laptops, keyboards, mice, docking stations, monitors, IP phones, and other equipment.
Support user account administration, including Active Directory user management, password resets, and new user setup.
Balance support tickets, walk-up requests, projects, and time-sensitive technical issues.
Communicate clearly with users and team members to ensure issues are resolved efficiently and effectively.