IT Support Specialist (In Office - Plano, TX)

PowerSchool Group LLC•Dallas, TX

1d•Onsite

About The Position

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool. Our Enterprise Technology team is the first line of help when customers encounter an issue with any of our products, systems, software, or applications.

Requirements

Associate’s degree or equivalent, or equivalent years of relevant IT work experience. (4 or more years)
2 or more experience in end user facing IT responsibilities.
5 or more years’ experience working with Microsoft Suite from a user perspective. 2 or more years from an IT support perspective.
Advanced computer component/hardware knowledge - Ability to identify, understand & diagnose all computer hardware failure symptoms or and or performance issues.
Excellent end user interaction communication skills.
Excellent debug and problem-solving skills.
Excellent soft skills.
Advanced knowledge of all modern consumer and enterprise end user devices such as laptops, mobile phones, tablets & conference room system.
Eagerness to grow with the company constantly strive to improve business processes.

Nice To Haves

Certifications in ITIL, Comp TIA, Networking, Security, etc.
BS degree in Computer Science, Computer Information Systems, or a related field.
Experience in A/V (Audio Video) solutions related to conferencing and large format presentations.
Experience with supporting a growing enterprise as an IT administrator with SAAS applications such as Slack, MS Teams, Intune, ServiceNow, FreshService, Atlassian, MS Suite, etc.
Experience with helpdesk responsibilities such as monitoring ticket queues, escalating tickets, recognizing ticket patterns and influencing continual improvement in the helpdesk system.
Experience with general asset management and CMDB maintenance.
Comfortable taking meetings and representing the IT department in a professional manor.
Experience with creating presentations and presenting them to senior IT and cross functional leadership.
Experience with managing vendors and maintaining conductive vendor relationship.

Responsibilities

Monitoring ticket queues and responding to issues in a timely manner.
Helping end users with hardware and software issues.
Maintaining the hardware asset system.(CMDB)
Shipping, intaking and reformatting hardware to and for end users.
Assisting other IT team members with onsite IT tasks.
Ensuring conference rooms are always in a working order.
Working with Project Managers to execute on business objectives.

Benefits

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Pet Insurance
Identity Theft Protection
Student Debt Repayment Program
Prepaid Legal coverage