Medical Front Office - Plano West, TX

North Star Diagnostic Imaging•Plano, TX

1d•Onsite

About The Position

The Medical Front Office position serves patients and referring physicians by scheduling appointments, maintaining records and accounts, and taking patient payments. This role involves welcoming patients and visitors in person or on the telephone, answering or referring inquiries, and optimizing patient satisfaction by efficiently scheduling appointments. The individual will be responsible for keeping patient appointments on schedule, comforting patients by anticipating anxieties and answering questions, and maintaining the reception area. Key duties also include ensuring the availability of treatment information by filing and retrieving patient records, maintaining patient accounts by obtaining, recording, and updating personal and financial information, and obtaining revenue by recording and collecting patient charges, controlling credit, and handling third-party claims. The role also requires assisting patients in distress during emergencies, protecting patient rights by maintaining confidentiality, and contributing to team efforts by following policies and procedures and reporting needed changes.

Requirements

Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.