IT Support Specialist

Publishing Concepts • Dallas, TX

8d

About The Position

IT Support Specialists provide technical support, advice, and assistance to associates and clients with technical, hardware, and software system problems. Specialists deal directly with end users and must effectively communicate answers in a way they can understand.

Requirements

• Good working knowledge of the Microsoft Business Technologies including: Windows Server (all versions), Active Directory, Exchange Server, Internet Information Services (IIS)
• Experience with LAN/WAN/VPN networks and network equipment (Cisco)
• Intermediate to Advanced experience with the Microsoft Office suite
• Possess working knowledge of common information technologies and systems
• Technical Skills: Expertise with Microsoft Products Office / Office 365
• Strong Knowledge of Computer Hardware
• Intermediate Knowledge of Remote Desktop
• Intermediate Knowledge of Software Installation Procedures
• Strong skills in Email transport and Filtering technologies
• Intermediate desktop/PC troubleshooting skills

Nice To Haves

• CompTIA A+ certification preferred
• Bachelor's degree preferred, especially with a major in Business, Computer Science, Information Systems or Engineering, or equivalent work experience.
• Annual security awareness training and familiarity of modern security standards.

Responsibilities

• Track and update all instances of support by creating IT tickets using ticket-tracking software
• Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
• Knowledge and ability to administer and maintain client servers in a production environment
• Responsible for meeting Client Service (SLA) goals for our service ticket processing
• Service ticket processing, troubleshooting & research business application, PC, server and network hardware errors
• Manage multiple projects simultaneously while maintaining high customer service standards
• Communicating complex concepts to a general audience
• Troubleshooting common IT problems
• Seeing the client’s technical issues to resolution in a professional and time efficient manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level