IT Support Specialist
Industrial Electric Manufacturing•Jacksonville, FL
•Onsite
About The Position
We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.
Requirements
- 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
- Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
- Experience with application support for internal business users, including installation, configuration, and issue resolution.
- Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
- Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
- Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
- Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.
Nice To Haves
- Familiarity with Jira or ServiceNow ticketing system
Responsibilities
- Supporting various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity involving regular deskside support for laptops, printers, scanners, and other peripheral devices.
- Responding to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes.
- Closely working with internal teams to resolve issues quickly and consistently exceed SLA expectations.
- Providing exceptional customer service.
- Prioritizing user satisfaction in every interaction.
- Documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.
Benefits
- comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
