It Support Specialist

TEKsystems•Atlanta, GA

9d•$25 - $28•Hybrid

About The Position

Acting under the supervision of a senior team member, this position directly interfaces with the agency’s internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned. To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.

Requirements

CompTIA A+ certification or equivalent
1 or more years of experience directly supporting users and workstations in an enterprise environment
Strong problem-solving abilities
Familiarity with common I.T. protocols, technologies, and systems
Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office applications
Experience administering users in an enterprise directory (e.g., Active Directory)
Excellent interpersonal and customer service skills
Possess the ability to communicate complex and technical concepts to a non-technical, general audience

Nice To Haves

A 2 or 4-year undergraduate degree from an accredited college or university
Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC)
Experience with mobile device management (MDM)
Experience with other operating systems, like GNU/Linux, OSX, and Chrome OS

Responsibilities

Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure.
Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.
Assists with asset tracking and equipment inventory tasks.
Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).
Contributes to knowledgebase by authoring, updating, and grooming process documentation.
Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.
As assigned, directly assists or supports other I.T. projects and initiatives.
Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.