IT Support Specialist

Gillman Home Center • Batesville, IN

17d

About The Position

The IT Support Specialist assists end users with technical support and works on other projects as assigned. The role maintains the computer network and related equipment, provides technical assistance and basic training, supports users by phone and remote tools, and travels to store locations to install, repair, or upgrade equipment. The position also manages user accounts and telephone systems, monitors security equipment and software, maintains the company website and intranet, and helps identify technology solutions. This full-time position is scheduled for 40 hours per week.

Requirements

• High school diploma or GED.
• Understanding of Microsoft AD and related products.
• Excellent customer service skills.
• Strong organizational skills.
• Superior computer skills.
• Ability to complete the physical requirements of the job with or without reasonable accommodation, including prolonged standing and walking, climbing ladders, crawling in areas to install wiring and cameras, lifting up to 10 pounds at times, and using fine motor skills to fix equipment.
• Ability to drive to store locations as needed.

Nice To Haves

• Three or more years of IT support experience is preferred.

Responsibilities

• Deliver customer service to end users with ownership and follow-through.
• Maintain the computer network and ensure continuous operation of network servers, workstations, copiers, and printers.
• Provide technical assistance and basic training to team members.
• Maintain user accounts, distribution lists, onboarding and offboarding processes, and security controls.
• Manage the company landline and cell phone systems.
• Support end users by phone and through remote support tools.
• Travel to store locations to install, fix, or upgrade equipment.
• Install, manage, and monitor security equipment.
• Ensure computers have up-to-date security software.
• Respond to calls and help desk tickets in a timely manner through effective time management.
• Maintain the company website and intranet, including posting, modifying, updating, and removing items.
• Research and submit ideas for technology to meet company needs.
• Assist with other IT projects as needed.
• Maintain a safe working environment, identify and address safety issues or violations of law or company policy, and follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• Cancer coverage.
• Accident coverage.
• Life insurance.
• 401(k) plan with employer contribution.
• Free $25,000 life insurance plan.
• Employee discount.
• Vacation time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED