IT Support Specialist

JP Cullen•Madison, WI

11d

About The Position

JP Cullen is seeking an IT Support Specialist to support employees in its offices and project sites. The company’s infrastructure is cloud-based and it is pursuing the use of cutting-edge technologies. The role reports directly to the Manager of IT and primarily works from either the Janesville or Madison office, with visits to jobsites in the Milwaukee area. The successful candidate will provide customer-focused technical assistance, collaborate with the IT team and business units, and help improve technology services across the organization. The position supports office and jobsite hardware, networks, users, and applications. It includes deploying and setting up equipment at construction sites, troubleshooting issues, installing software, repairing devices, and training users. The role also involves working independently while sharing knowledge and developing skills through regular team meetings.

Requirements

At least an associate degree in MIS, Computer Science, or a related area, or two years of PC support or helpdesk experience.
Critical-thinking and reasoning skills related to technology.
Working knowledge of Windows, M365, networking/Wi-Fi, user management, and iOS/Android.
Basic project and time-management skills, including the ability to prioritize work based on business needs.
Passion for working with people to solve technology-related issues.
Excellent time-management skills and the ability to work well under pressure and/or deadlines.

Responsibilities

Respond to IT requests from jobsites and offices and resolve technical issues.
Visit jobsites to provide support and deploy workstations, printers, and network equipment in coordination with business units and the IT team.
Provide application support for M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, and MS Project.
Provide on-site wired network support and set up Wi-Fi.
Collaborate with jobsite and office staff and the Cullen IT team to suggest, develop, and test IT improvements.
Set up new PCs, install software, and repair equipment and related devices.
Train users to work with new computer hardware or software.
Diagnose problems and guide users through recommended troubleshooting steps.
Use critical thinking and reasoning to resolve issues, problems, and tasks.