Full-Time IT Support Specialist - Bossier City
About The Position
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA. At GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).
Requirements
- High school diploma or G.E.D.
- One (1) or more years of customer service or other telephone experience
- Louisiana residency living within a 60-mile radius of our Bossier City facility
- Must be able and willing to work any full-time shift
- Ability and willingness to work and train onsite as required
- Must be eligible to obtain a public trust clearance
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
Nice To Haves
- Associate's degree or equivalent in a related field of study
- Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
- Previous experience working with a contact center management database
- Previous experience working with a ticketing system
Responsibilities
- Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
- Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
- Utilizing troubleshooting techniques to resolve hardware, software, and network issues
- Documenting incident status and solutions in incident database tools
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Benefits
- Competitive pay plus benefits
- A hybrid work environment with opportunities to work from the comfort of your own home
- An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
