IT Support Specialist

SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED • Longview, TX

5d

About The Position

The IT Support Specialist maintains, configures, and supports the organization’s technology systems, including hardware, software, and networks. The role provides technical support to users, installs and upgrades systems, troubleshoots issues, and implements security measures to support smooth and efficient operations.

Requirements

• Proven experience as an IT Support Specialist or in a similar role.

Nice To Haves

• CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent certification.

Responsibilities

• Provide first-level technical support to end-users and address hardware and software issues.
• Diagnose and resolve issues involving desktops, laptops, printers, software applications, and other IT equipment.
• Conduct regular maintenance, updates, and system patches to support system performance and security.
• Maintain accurate records of IT support activities, issues, and resolutions, and create or update user guides and troubleshooting documentation.
• Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.
• Train end-users on hardware, software, and other IT tools.
• Manage hardware and software inventory, including procurement, installation, and configuration.
• Implement and enforce measures to safeguard IT infrastructure, data, and sensitive information.
• Provide remote support to users in various locations.
• Stay informed about industry trends, emerging technologies, and best practices, and recommend improvements and optimizations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed