IT Support Specialist

Young Mens Christian Association•Edwardsville, IL

just now•Hybrid

About The Position

Under the direct supervision of the Maintenance Director, the Part-Time IT Support Specialist is responsible for providing day-to-day, on-site, and remote technology support for the Edwardsville YMCA. This position averages approximately 9 hours per week, with a flexible and negotiable schedule. The role is primarily focused on operational support functions, including basic troubleshooting, user assistance, and technology setup. The specialist works in close collaboration with an external IT consultant who provides guidance, training, and advanced technical support.

Requirements

Basic knowledge of computers, networks, and common software (Microsoft,Google, email, Zoom)
Basic proficiency in YMCA’s software systems (CRM, accounting, phones, payroll, etc.) is expected within 90 days.
Strong problem-solving skills and willingness to learn
Ability to communicate clearly with non-technical staff
Strong customer service mindset and responsiveness
Ability to work independently and manage multiple small tasks

Nice To Haves

Prior YMCA and/or IT support or help desk experience preferred but not required.

Responsibilities

Provide front-line support for staff technology needs (password resets, login issues, basic troubleshooting)
Assist with internet connectivity and network-related issues
Troubleshoot common hardware and software issues (computers, printers, phones)
Other duties as assigned
Set up and support technology for meetings, events, and programs (Zoom, presentations, AV equipment)
Ensure meeting spaces and shared technology are functional and ready for use
Assist with setup, maintenance, and basic upkeep of computers and devices
Help track and organize IT equipment inventory
Support onboarding/offboarding of staff from a technology standpoint (accounts, devices, access)
Serve as the on-site liaison for IT-related needs
Escalate complex issues to the IT consultant and assist with implementation of solutions
Learn and apply basic IT best practices through ongoing training