IT Support Specialist

Jobologi•Malvern, PA

124d

About The Position

Jobologi is seeking a versatile IT Support Specialist to provide responsive, professional technical support across multiple client environments. The role is suited to someone early in their IT career who enjoys troubleshooting, working directly with users, documenting issues and processes, resolving problems, and learning across a variety of systems, tools, and client setups. This is primarily a helpdesk (end-user) and IT infrastructure support role, with the opportunity to grow into more senior IT consulting roles, including involvement with business intelligence leveraging AI. Exposure to reporting, databases, Power BI, SQL, scripting, or automation is a plus but is not required. The position requires daily travel to client sites using a valid driver’s license and reliable vehicle; driving is an essential function.

Requirements

2 to 4 years of experience in helpdesk, desktop support, technical support, IT support, or a related role.
Comfortable troubleshooting Windows and/or macOS user issues.
Basic understanding of networking concepts such as IP addresses, DNS, VPNs, Wi-Fi, and internet connectivity.
Familiarity with Microsoft 365, email, Teams, SharePoint, OneDrive, or similar business productivity tools.
Strong written and verbal communication skills.
Ability to explain technical issues clearly to non-technical users.
Strong consultative skills and proven ability to work effectively on-site and remotely, manage client relationships across diverse environments, and consistently exceed expectations.
Valid driver’s license and reliable vehicle for daily travel to client sites; driving is an essential function of the role.
Organized, reliable, and detail-oriented, with strong ticket documentation habits.
Willingness to learn new systems, tools, and client environments.
Ability to take initiative and manage tasks autonomously while contributing to and supporting team efforts.
Degree, certification, bootcamp, or equivalent hands-on IT experience is welcome but not required.

Nice To Haves

Basic SQL querying or interest in learning database and reporting tools.
Exposure to Power BI, Tableau, dashboards, or business reporting.
Basic PowerShell or Python scripting.
Familiarity with RMM tools, PSA/ticketing systems, remote support tools, endpoint security, backup platforms, or MSP environments.
Exposure to cloud platforms such as Microsoft Azure or AWS.
Interest in using AI-assisted tools such as GitHub Copilot or ChatGPT to improve documentation, scripting, troubleshooting, or support workflows.

Responsibilities

Provide Tier 1 and Tier 2 or higher helpdesk support for client users across Windows, macOS, Microsoft 365, printers, mobile devices, business applications, network connectivity, and common workstation issues.
Triage, document, prioritize, and resolve support tickets using the company’s ticketing system.
Escalate complex issues to senior technicians, systems engineers, vendors, or client contacts when appropriate.
Support user onboarding and offboarding, including account setup, password resets, permissions, email configuration, and device preparation.
Assist with basic administration of Microsoft 365, Active Directory, Entra ID/Azure AD, Okta, or similar identity platforms.
Troubleshoot common networking issues involving Wi-Fi, VPN, DNS, DHCP, TCP/IP, and internet connectivity.
Perform workstation setup, software installation, patching, endpoint maintenance, and hardware troubleshooting.
Maintain accurate client documentation, ticket notes, asset records, workflows, and support procedures.
Follow MSP processes for communication, escalation, time entry, documentation, and client service standards.
Assist with basic reporting, dashboards, SQL queries, or automation projects where skills and interest align.