IT Support Specialist - Albuquerque, NM

Military Spouse Corporate Career Network•Albuquerque, NM

1d•Onsite

About The Position

The IT Support Specialist will support CACI Mission & Engineering Support and the Joint Navigation Warfare Center (JNWC) at Kirtland Air Force Base in Albuquerque, New Mexico. The JNWC is the Department of Defense’s Center of Excellence for Navigation Warfare (NAVWAR) and Positioning, Navigation, and Timing (PNT) capabilities integration. The role provides IT operations support to help assure and maintain PNT information systems and support NAVWAR operations for Department of Defense, interagency, and coalition partners. The specialist operates and monitors computer systems and related equipment, performs diagnostics, responds to error messages and malfunctions, and carries out associated operational tasks. The role also coordinates deskside support, software installations and hardware or software break/fix work; investigates connectivity issues; helps plan IT requirements for construction projects; coordinates on-site repairs with hardware maintenance providers; and maintains IT infrastructure inventories and records. The position oversees technical support for end-user devices, software, network infrastructure, VoIP, audiovisual systems, duress alarms, and analog and wireless technologies. After-hours support may be required. The job is on-site, requires up to 25% travel, and requires a current Interim Secret clearance with the ability to obtain a TS/SCI while working. The proposed salary range is $58,500–$122,800.

Requirements

Current Interim Secret clearance and ability to obtain a TS/SCI while working.
At least 5 years of relevant experience.
BA/BS technical degree in computer science, information technology, or a related field.
Information Assurance Level Technician experience in a large government consulting environment.
One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.

Nice To Haves

Additional certifications or training equivalent to CompTIA Security+.

Responsibilities

Monitor and operate electronic digital computers to process data according to operating instructions.
Use the correct peripheral equipment, clear systems as needed, operate equipment, and load input and output units with materials.
Observe equipment, storage devices, printers, and control panels for operator messages and error indicators.
Set up and run diagnostic tests, respond to messages, and report errors or machine malfunctions.
Maintain production records, replenish specified stock items, and distribute output materials.
Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
Investigate and resolve connectivity issues involving end users, site infrastructure, and IT equipment.
Participate in construction project planning and provide detailed requirements for facility IT specifications.
Coordinate on-site break/fix installations with hardware maintenance providers and provide after-hours support when required.
Maintain IT infrastructure inventory information and conduct scheduled inventories of IT cabinets and their equipment, updating pictures, drawings, and asset information.
Oversee technical support for end-user devices and hardware, software, network infrastructure, VoIP, audiovisual display systems, duress alarms, and analog and wireless technologies.
Research and recommend new technologies and processes to improve customer service and IT support processes.