IT Support Specialist - Albuquerque, NM
About The Position
As a CACI Mission & Engineering Support IT Support Specialist supporting the Joint Navigation Warfare Center (JNWC), you will help enable Positioning, Navigation, and Timing (PNT) superiority for Department of Defense, interagency, and coalition partners. The role is located at Kirtland Air Force Base in Albuquerque, New Mexico, where JNWC serves as the DOD’s Center of Excellence for Navigation Warfare and PNT capabilities integration. You will provide IT operations support to assure and maintain PNT information systems, helping ensure the reliability and efficiency of NAVWAR operations across domains and military operations. The position requires an active interim Secret clearance and the ability to obtain a TS/SCI clearance while working. Travel may be required up to 25%, including travel outside the continental United States.
Requirements
- Current interim Secret clearance and ability to obtain a TS/SCI clearance while working.
- At least 5 years of relevant experience.
- Bachelor’s degree in computer science, information technology, or a related technical field.
- Information Assurance Level Technician experience in a large government consulting environment.
- One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.
Nice To Haves
- Additional certifications or training equivalent to CompTIA Security+.
Responsibilities
- Monitor and operate electronic digital computers to process data according to operating instructions; ensure the correct peripheral equipment is used, operate equipment, and load input and output units with materials.
- Observe equipment, storage devices, printers, and control panels for operator messages or error indicators; run diagnostic tests, respond to messages, and report errors or machine malfunctions.
- Perform incidental machine-operation work, including maintaining production records, replenishing specified stock items, and distributing output materials.
- Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
- Investigate and resolve connectivity issues involving end users, site infrastructure, and IT equipment.
- Participate in construction project planning and provide detailed requirements for facility IT specifications.
- Coordinate on-site break/fix installations with hardware maintenance providers and provide after-hours support when required.
- Maintain IT infrastructure inventory information and conduct regularly scheduled inventories of IT cabinets and equipment; update pictures, drawings, and asset information.
- Oversee technical support for end-user devices and hardware, peripherals, software, network infrastructure, VoIP, audiovisual display systems, duress alarms, and analog and wireless technologies.
- Recommend customer-service and IT-process improvements by researching and recommending technologies and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
