IT Support Specialist
About The Position
Vinayaka Hospitality is seeking a technically strong IT Support Specialist to provide systems administration, infrastructure support, and enterprise application troubleshooting across multiple hotel properties. This role requires hands-on experience with Microsoft 365, Active Directory, endpoint deployment, networking, and hospitality systems. Experience supporting Marriott and/or Hilton brand IT environments is strongly preferred. The role involves a hybrid remote and on-site support model with travel required to hotel properties within a multi-location enterprise hospitality environment. The ideal candidate is detail-oriented, possesses strong systems knowledge, documentation discipline, and the ability to operate independently in a fast-paced, multi-property environment.
Requirements
- Microsoft 365 Administration (Exchange Online, licensing, security controls)
- Active Directory (user, group, and permission management)
- Windows OS imaging and deployment
- File server and NTFS permission management
- Network printer configuration
- Remote support platforms
- Strong troubleshooting and root-cause analysis skills
- 2 years experience in a hotel environment
Nice To Haves
- Experience supporting Marriott and/or Hilton IT standards
- Hospitality PMS experience (Lightspeed preferred)
- UniFi network management
- Barracuda email security administration
- Multi-property IT support experience
Responsibilities
- Administer Microsoft 365 (Exchange Online, licensing, mailbox permissions)
- Manage Active Directory user provisioning and deprovisioning
- Configure SharePoint and OneDrive permissions
- Maintain file server access controls and shared drive permissions
- Enforce immediate access termination protocols
- Image and deploy Windows desktops and laptops
- Configure user profiles, domain joins, and security policies
- Deploy and configure Microsoft 365 applications
- Install and configure property-specific software platforms
- Configure network printers and drivers
- Provide Tier 1–2 technical support for Microsoft 365 (Outlook, Teams, OneDrive), Lightspeed PMS, Saflok access control, Galaxy, Savie, SBA, CITY and EMC systems, SecureCRT, and Adobe Acrobat, including troubleshooting authentication, sync failures, configuration errors, and performance diagnostics.
- Diagnose and replace internal hardware components (RAM, SSD/HDD, Wi-Fi adapters, motherboards)
- Troubleshoot printers and peripheral devices
- Support UniFi network environments
- Reboot and troubleshoot access points during outages
- Assist with infrastructure installations and network deployments
- Administer Barracuda Email Security Gateway
- Manage quarantine releases and phishing mitigation
- Configure encryption and secure email delivery
- Maintain hardware asset lifecycle tracking
- Document support activities and maintain ticket accuracy
- Support hotel openings, acquisitions, and system transitions
- Coordinate vendor escalations (ISP, telephony, IPTV providers)
Benefits
- Medical, dental, and vision insurance
- Paid time off (vacation, sick time, holidays)
- Six paid company holidays and one floating holiday
- 401(k) with company match (up to 4%)
- Life and disability insurance
- Employee assistance programs
- Employee discounts (hotel and travel discounts)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
