IT Support Specialist

INNOVATIVE INTEGRATED HEALTH•Stockton, CA

38d•$19 - $26•Onsite

About The Position

The IT Support Specialist I will be responsible for assisting in the direction of activities that provide support to the Innovative Integrated Health (IIH) mainframe computer environment. The IT Support Specialist I will work within general methods and procedures, exercise considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare. TRAVEL: Travel to other IIH facilities may be required.

Requirements

High School Diploma or GED required.
A minimum of one (1) year of experience within the field of Information Technology is required.
Ability to present information in one-on-one and group settings.
Ability to communicate information in a professional and confident manner.
Demonstrated ability in critical thinking, self-initiative, and self-direction.
Ability to conduct training and informational sessions for all staff.
Ability to communicate effectively.
Is medically cleared for communicable diseases and has all immunizations up to date before engaging in direct participant contact.

Nice To Haves

IT Certification highly preferred.

Responsibilities

Serve as the first level technical support.
Resolves or escalates issues to second level technical support.
Handles computer break fixes and configuration issues.
Guides employees on technical troubleshooting.
Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
Support the Helpdesk calls and the diagnosis of equipment problems.
Diagnose and assess the building of cables, the replacement of boards, and components to identify or remedy failures.
Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
Coordinates sending out equipment for repair.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May require use of personal vehicle.