IT Support Specialist

HDR • Pittsburgh, PA

18d • Onsite

About The Position

HDR is seeking an IT Support Specialist I to help employees use computing technology effectively and to match business needs with appropriate technology solutions. The role combines broad IT technical expertise with a strong focus on customer service. It includes diagnosing and troubleshooting hardware, software, and operator problems; supporting applications and hardware; assisting with technology inventory and local office support; and working with Systems Administrators on assigned IT infrastructure processes. The position may include travel.

This is an on-site role supporting 24/7 operations through real-time collaboration. Standard shifts occur Monday through Friday within a 6:00 AM–6:00 PM window. The position also requires scheduled on-call flexibility and reasonable reachability during off-hours for critical business continuity.

Requirements

• Associate's degree in a Computer Science/MIS-related area or equivalent work experience.
• At least 1 year of experience in technical support of PCs, networks, and servers.
• Excellent working knowledge of personal computers and peripherals.
• Experience in systems operations and maintenance.
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications.
• Excellent client service, interpersonal, and communication skills.
• Self-starter able to handle multiple tasks and deadlines with minimal supervision.
• Ability to support the on-site schedule and scheduled on-call flexibility, including reasonable off-hours reachability for critical business continuity.

Nice To Haves

• Knowledge of MicroStation, AutoCAD, ProjectWise, and/or GIS.
• Working knowledge of Windows 11/M365.
• Knowledge of the A&E industry.
• Ability to travel; the position may include travel.

Responsibilities

• Apply technology to address business needs and constraints.
• Help staff use computing technology efficiently and effectively and maximize use of computer resources.
• Participate in enterprise-wide IT projects and initiatives.
• Diagnose system hardware, software, and operator problems and provide advanced troubleshooting for complicated IT issues.
• Provide support for software applications and desk-side training on enterprise applications upon request.
• Request hardware and software through the requisition system as directed by the supervisor.
• Provide hardware, printer, and printing support.
• Assist with inventory management of desktops, laptops, printers, and other personal hardware assets, and assist with software inventory where required.
• Coordinate and communicate technical support topics and issues of interest to the local office.
• Understand client business needs and match them to technology solutions.
• Work with Systems Administrators on IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree