IT Support Specialist

Vector Atomic•Pleasanton, CA

21d•Onsite

About The Position

Vector Atomic, an IonQ company, is seeking an IT Support Specialist to join its growing IT team in Pleasanton, California. The position supports approximately 100+ employees and 350+ endpoints in a primarily Windows-based environment, with a smaller Linux footprint. It is a hands-on role that extends beyond traditional help desk duties to include endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and participation in federal and industry compliance programs. The specialist provides Tier 2/3 support, maintains end-user devices and related systems, assists with identity and network infrastructure, and contributes to security and compliance work. The role works with engineering, manufacturing, and business teams to support secure, compliant operations. A degree in IT, computer science, or a related field is preferred, while equivalent professional experience and demonstrated capabilities are also considered. Formal industry certifications are not required.

Requirements

At least 3 years of professional IT support or systems administration experience in an enterprise environment.
Strong Windows operating system troubleshooting and administration capabilities.
Practical experience supporting Directory Services (Active Directory) and Group Policy.
Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless protocols.
Hands-on experience with endpoint management, deployment tools, or RMM platforms.
Strong analytical, communication, documentation, and customer-service skills.
Ability to manage multiple priorities independently.

Nice To Haves

A degree in Information Technology, Computer Science, or a related field; equivalent professional experience and demonstrated capabilities will also be considered.
Experience administering enterprise cloud productivity and identity management platforms.
Hands-on exposure to Linux administration and endpoint support.
Familiarity with enterprise EDR and SIEM security logging solutions.
Experience maintaining network switches, firewalls, and wireless access infrastructure.
Familiarity with cybersecurity compliance frameworks such as NIST SP 800-171, CMMC, or DFARS, and standards for handling sensitive data.
Practical knowledge of phishing-resistant MFA tokens and modern hardware security keys.
Relevant certifications and demonstrated technical knowledge; formal industry certifications are not required.

Responsibilities

Provide Tier 2/3 technical support primarily for Windows systems and foundational support for Linux environments.
Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripherals.
Support cloud productivity tools, user account lifecycles, authentication, and access controls.
Maintain IT documentation, asset management records, and standard operating procedures.
Assist with directory services, central identity management, and group policy administration.
Support enterprise MDM, RMM, and unified endpoint management platforms.
Troubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewalls.
Assist with IT infrastructure projects, network deployments, office moves, and technology upgrades.
Assist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurations.
Support enterprise EDR and SIEM tools.
Administer phishing-resistant MFA technologies and hardware security keys.
Assist with federal and industry cybersecurity compliance programs, including NIST SP 800-171 and CMMC, and collect evidence.
Work with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows.