Part-time IT Support Specialist

City of Portage • Portage, MI

10h • Onsite

About The Position

The City of Portage is seeking a responsible and detail-oriented, Part-time IT Support Specialist with strong administrative skills to join the Department of Technology Services. This is an entry-level, part-time IT position with opportunities for future growth and development.

Requirements

• High school diploma or GED and one to three years of related experience and/or training or equivalent combination of education and experience.
• Must be technologically current.
• Must have excellent organizational and time-management skills.

Nice To Haves

• Associate’s degree in computer science or information technology is preferred.
• Certifications or equivalent experience in MS applications, ERP systems, Purchasing/Asset Management systems is preferred.

Responsibilities

• Analyze helpdesk tickets and service responses, and identify, and suggest possible improvements.
• Prepare performance reports regularly.
• Create management and analysis reports as directed.
• Maintain software/hardware maintenance renewal listings.
• Manage purchase orders and other related activities assigned.
• Document and update department processes and procedures as required.
• Manage department equipment check-out.
• Serve as the first point of contact with customers.
• Direct unresolved issues/overdue helpdesk tickets to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Relay customer feedback or suggestions to the appropriate internal staff.
• Assist team members with special projects as assigned.
• Support setup of system rollouts, replacements and configurations including workstations, printers, peripherals, etc.
• Perform regular testing of specific systems as assigned.

Benefits

• Opportunities for advancement and professional development.
• Flexible schedule within normal business hours of Monday – Thursday 7:30 A.M. to 5:30 PM and Fridays from 8:00AM to 12:00PM, agreed upon by the department director.
• Hourly rate is $18.93 -$24.34/hour, commensurate with experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED