Part-time IT Support Specialist

MADICO•Pinellas Park, FL

1d•Onsite

About The Position

This position is a part-time position working in our Pinellas Park, FL office 2-3 days per week from 8am-5pm. JOB SUMMARY: The IT support specialist, under the general direction of System Administrators I and II, will be responsible for administering, monitoring, and supporting the hardware platforms, operating systems, networks, and their related products and technologies. This position will ensure high system uptime and availability standards, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Requirements

A minimum of 1 to 3 years in computer systems support with knowledge of telecommunications equipment.
Excellent communication skills (written, oral, and listening) are required.
Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
Technical experience with systems networking, databases, Web development, and user support.
Good background in database design in Microsoft SQL and Access.
Good working knowledge skills with Microsoft Office Products.

Nice To Haves

Associate degree preferred (minimal)
Related Certifications are highly preferred.
Background in SCADA, HMI, Ignition development a Plus.
Background in Microsoft.NET, Visual Basic, Excel, Word, Outlook, and HTML.

Responsibilities

Serve as a first-level escalation point for Technical Services for user-reported issues.
Set up, maintain, and support all computer systems, including PCs, printers, and copier terminals. Includes VDI, remote employees, and branch locations in the US and Canada.
Provide appropriate documentation and knowledge transfer to all supported individuals or organizations.
Provide SQL administration in live and test environments.
Analyze data contained in the corporate database, identify data integrity issues with existing and proposed systems, and implement solutions.
Provide Assist business users in effectively using applications and information technology.
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Provide minor programming for some in-house IT projects.
Provide off-hours maintenance and emergency service support as needed.
Works as part of a team to implement significant infrastructure projects
Maintain security and integrity of all infrastructure elements and ensure all security processes, procedures, and standards are correctly implemented.
Improve work processes.
Provide input and verify that documented procedures are adequate and accurate and in support of the achievement of the strategy
Understand the IMS policy and how it applies.
Keep records and data on pertinent business outcomes.
Participate in internal audits.
Participate in ongoing process improvement.
Participate in external registration and surveillance audits.
Directly support methods and practices of the IMS Process through personal compliance and visible support actions.
Support CSR activities