Manufacturing IT Support Specialist (Part Time)
About The Position
Description: • Address assigned issues using problem solving skills. • Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills • Strong teamwork skills to collaborate effectively with other team members. • Work with leadership to understand the needs of the IT Support customer base. • Work with IT leadership and peers to understand IT Support processes and procedures. • Troubleshoot hardware, software, network, and operating system issues. • Take ownership of assigned issues to ensure timely resolution according to SLA. • Analyze, diagnose, and resolve end-user problems. • Provide remote support for systems and applications using standard nVent tools. • Expedite issue resolution by coordinating with team members and management. • Accurately document details of issues, troubleshooting, and resolutions. • Develop and submit knowledge base articles for review and approval. • Provide on-call support during non-business hours when needed. • Other IT Support and project tasks as assigned
Requirements
- 1+ years supporting Windows and iOS environments in large enterprises
- knowledge of Windows 10/11, Office 365, iOS, device management.
- knowledge of SCCM, Azure AD, Active Directory, O365
- Working knowledge of disk imaging including PXE booting devices using SCCM.
- knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
- Experience supporting the deployment and changes of networking infrastructure.
- Maintain accurate inventory of IT assets.
- Ability to manage customer relationships with poise and professionalism.
- Strong problem solving and advanced troubleshooting skills.
- Excellent written and verbal communication abilities.
- Detail-oriented with strong documentation skills.
- Strong desire to continuously expand your technical knowledge.
- Experience working with ticket management systems (Fresh Service experience a plus).
- Ability to meet physical demands of role
Nice To Haves
- Experience working with ticket management systems (Fresh Service experience a plus).
Responsibilities
- Address assigned issues using problem solving skills.
- Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
- Strong teamwork skills to collaborate effectively with other team members.
- Work with leadership to understand the needs of the IT Support customer base.
- Work with IT leadership and peers to understand IT Support processes and procedures.
- Troubleshoot hardware, software, network, and operating system issues.
- Take ownership of assigned issues to ensure timely resolution according to SLA.
- Analyze, diagnose, and resolve end-user problems.
- Provide remote support for systems and applications using standard nVent tools.
- Expedite issue resolution by coordinating with team members and management.
- Accurately document details of issues, troubleshooting, and resolutions.
- Develop and submit knowledge base articles for review and approval.
- Provide on-call support during non-business hours when needed.
- Other IT Support and project tasks as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
