IT Support Specialist

TJ McCartney•Nashua, NH

5d•Hybrid

About The Position

The IT Support Specialist will be responsible for installing, configuring, and maintaining company devices and related hardware and software. This role involves maintaining knowledge of computer and network security systems, identifying and resolving system malfunctions, and contributing to the reliable operation of computer hardware, operating systems, network servers, and virtualization infrastructure. The specialist will also oversee vendor relationships, manage IT asset inventory, and serve as the primary liaison with HR for employee onboarding and offboarding technology needs. This includes ensuring technology is delivered to new hires before their start date, managing PC wipes and data recovery for terminations, and setting up technology for job sites. The role also involves providing remote technical support, answering user queries, diagnosing and troubleshooting hardware and software issues, repairing hardware, installing anti-virus software, and performing tests on new software and hardware. Additionally, the IT Support Specialist will establish good relationships with all departments, manage technical documentation, and demonstrate proficiency with MS Office & Teams. Occasional travel to jobsites is required.

Requirements

Proficiency with MS Office & Teams
Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
Ability to work under pressure and handle multiple problems simultaneously
Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.

Nice To Haves

At least five years of IT Service Coordinator or Desktop Support or similar roles
A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
Bachelor’s or Associates Degree in Information Technology, Computer Science or related field

Responsibilities

Install, configure, and maintain company devices and related hardware and software to ensure usability
Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
Identify and resolve computer system malfunctions and operations problems.
Identify and communicate opportunities for improvement.
Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure.
Oversee vendor relationships and handle the procurement of computer hardware, software and accessories.
Manage IT Asset inventory from procurement to retirement
Primary liaison with HR for onboarding and offboarding employees
New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date
Terminations - PC wipe, data recovery/preservation and redistribution
Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization
Remote assistance: Provide technical support via phone, email or Teams
Answering user queries, providing technical guidance, and assist with technology operations
Serving as the first point of contact for IT support within the organization.
Diagnosing and troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations of new software and hardware.
Establishing good relationships with all departments and colleagues.
Managing technical documentation.
Proficiency with MS Office & Teams