IT Support Specialist

Contact Government Services•Albany, NY

8d•Onsite

About The Position

CGS is seeking an IT Support Specialist to join their team supporting the legal mission of a large federal agency in Albany, NY. This position will allow candidates to demonstrate expertise in providing IT support tasks for the USAO office and its employees. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. CGS offers an environment in which employees feel supported, and professional growth is encouraged through various learning opportunities.

Requirements

Bachelor’s degree in information technology, or related field.
Minimum three (3) years of professional work experience providing general IT support.
Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, Teams, SharePoint, etc., and Adobe.
High-level working knowledge of Windows Operating Systems; including Server, Apple iOS and mobility preferred.
United States citizenship and ability to obtain adjudication for requisite background investigation.

Responsibilities

Perform the primary IT support function by delivering high-quality customer service and maintaining clear, professional, and responsive communications with end users across all designated support channels, including in-person interactions, telephone support, email, and electronic ticketing systems, to ensure timely, accurate, and user-focused assistance.
Diagnose and resolve problems in response to customer-reported incidents.
Install, configure, upgrade, troubleshoot and maintain hardware and software. For purposes of this contract, hardware includes, but is not limited to, the following electronic devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video Teleconferencing Equipment, Scanners, Desk phones and Headsets.
Assist with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware and assist with routine updates and patches to existing programs.
Provide password resets for end users.
Provide user training and assistance on a variety of routine applications and hardware, including orientation for new users.
Provide assistance with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.