IT Support Specialist

Legal Monkeys•Waco, TX

30d

About The Position

The IT Support Specialist manages hardware and software resources and troubleshoots escalated issues across systems, integrations, and business applications. The role supports secure and reliable technology infrastructure and end users in a fast-paced environment. It includes onboarding and offboarding, helpdesk administration, end-user training and support, cybersecurity awareness training, maintenance of software integrations and system reporting infrastructure, IT purchasing and inventory, compliance with HIPAA requirements and organizational policies, endpoint protection, vendor software support, and recommending technology improvements. After-hours technical support may be needed.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience.
3–5 years of progressive IT experience required, preferably in IT operations or systems administration for a small to mid-sized business.
Experience working in or supporting compliance-driven environments, preferably with familiarity with HIPAA Privacy and Security Rule requirements.
Experience managing third-party software vendors.
Hands-on experience with custom application support.
Proficient in troubleshooting hardware and software issues across various platforms.
Ability to assemble and configure computer workstations and related technology equipment.
Knowledge of database and software integration principles.
Experience implementing software solutions for process improvement.
Strong communication skills to assist clients and team members effectively.
Excellent organizational and multitasking abilities.
Proficient in IT asset management and documentation.
Strong problem-solving skills, including the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Nice To Haves

Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.
Associate's degree in Information Technology, Computer Science, or a related field is preferred.

Responsibilities

Provide new employee onboarding, including hardware and software provisioning, account setup, and configuration.
Train and provide technical support to end users on hardware, software, proprietary systems, tools, and workflows.
Manage employee offboarding, including disabling access, revoking credentials, and collecting company equipment.
Administer the helpdesk ticketing system and troubleshoot and resolve software and hardware problems in a timely manner.
Manage cybersecurity awareness training for staff.
Configure and maintain law firm software integrations, including technical setup, data synchronization, system connectivity, and troubleshooting.
Maintain system reporting infrastructure.
Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
Maintain compliance with organizational IT policies and standards, including data security and system integrity.
Maintain antivirus software and endpoint protection.
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
Stay current with technology advancements and recommend upgrades or solutions to improve organizational operations.
Provide after-hours technical support as needed.
Think critically through unexpected problems.
Perform other duties as assigned.