IT Support Specialist

Osceola County Tax Collector • Kissimmee, FL

3d

About The Position

The IT Support Specialist performs technical and analytical work involving installation, troubleshooting, repair, and preventive maintenance of end users’ computers, peripherals, and software. The role requires advanced technical work and broad knowledge of multiple applications, platforms, and systems. Support is provided by phone, remote access, or in person, and may include work after normal hours when necessary. The position also supports users with software applications and training, maintains asset records, and provides purchasing recommendations to the Chief Information Officer upon request.

Requirements

• High school diploma or GED supplemented by some college-level coursework or vocational training in computer science; some experience in computer networking; or an equivalent combination of related training and experience.
• Valid Florida driver’s license.
• Knowledge of personal computer operating systems, hardware, and software applications.
• Ability to understand, carry out, and convey complex oral and written instructions.
• Ability to establish and maintain effective working relationships.
• Excellent oral and written communication skills.
• Ability to define, analyze, and resolve technical problems.
• Ability to manage multiple service calls and provide computer-related support professionally, efficiently, and courteously.
• Ability to learn and implement new technological software, hardware, and concepts.
• Ability to read, analyze, update, access, operate, maintain, and repair various software and hardware applications.
• Ability to work independently, exercise initiative, and resolve basic operational or user problems.
• Flexibility with work schedule.
• Physical capacity for medium work, including lifting up to 50 pounds maximum and frequently lifting or carrying up to 25 pounds; if less lifting is involved, significant walking or standing may be required.
• Ability to express or exchange ideas by spoken word or perceive sound by ear, and adequate eyesight for production or personal and others’ safety.

Responsibilities

• Provide technical support to users by phone, remote access, or in person.
• Determine the root cause of technical issues and communicate appropriately with internal and external customers.
• Install user computer hardware, peripherals, and software, including updates, patches, and configuration changes.
• Troubleshoot and resolve issues involving hardware, operating systems, and software applications.
• Provide installation and update support after normal work hours when necessary.
• Support users in various software applications, including providing training.
• Prioritize and manage multiple issues and requests.
• Research and provide purchasing recommendations to the Chief Information Officer upon request.
• Advise management when additional end-user support or escalation may be required.
• Design and update departmental forms.
• Obtain and maintain educational requirements or certifications as requested by the Chief Information Officer.
• Maintain accurate inventory, asset information, and other asset records in accordance with County policy and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED