IT Support Specialist

Zuora • Foster City, CA

8d • $46,000 - $63,000 • Onsite

About The Position

Zuora is seeking a skilled, customer-focused IT Support Specialist to provide technical support to office-based and remote users, primarily from its Foster City, California headquarters. The role supports a changing technology environment and works with site services colleagues, leadership, and other teams to maintain a strong user experience and enterprise security posture. The position also supports executive technology needs, in-office communications, and company-wide events, including online streaming and All Hands meetings. Occasional travel to other Zuora locations and participation in on-call duties may be requested.

Requirements

• 5+ years of hands-on IT support experience.
• 5+ years supporting macOS and Windows devices.
• Proven experience as an IT Support Specialist or in a similar role.
• Experience supporting a large, heterogeneous SaaS environment, such as Okta, Google Workspace, Salesforce, and Kandji.
• Experience troubleshooting and resolving technical issues in both onsite and remote environments.
• Excellent communication skills.
• Ability to work independently with urgency and collaboratively within a team.
• Strong desire to learn.
• Ability to lift or carry desktop computers weighing up to 25 lbs.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Familiarity with security best practices and compliance standards.
• Exposure to collaboration hardware and software, including Zoom and Neat.io.
• Experience with Active Directory and networking concepts.

Responsibilities

• Provide day-to-day technical support to office-based and remote users with laptops, Zoom room setups, accessories, collaboration whiteboards, and workspace management tools.
• Support worldwide site services peers through the internal ticketing system.
• Troubleshoot and resolve technical issues across the office environment, including L1/L2 tickets.
• Work with leadership on plans for office hardware and software.
• Collaborate with other teams to support office functions requiring online streaming.
• Assist teams in developing and testing new office technology solutions.
• Prepare hardware for incoming employees and train them to use their equipment.
• Install, upgrade, and configure systems to provide a high-quality user experience.
• Conduct user training as needed to help employees use technology effectively.
• Provide technical support to executive leadership.
• Maintain a high-quality security posture for the enterprise environment.
• Participate in on-call duties when requested.
• Support technical components of All Hands meetings and activities.
• Help manage and deploy technical components for in-office communications.
• Execute technical writing processes using working knowledge of Atomicwork.
• Travel occasionally to other Zuora locations to provide in-office technical support.

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs.
• Medical, dental, and vision insurance.
• Generous, flexible time off, paid holidays, wellness days, and a company-wide year-end break.
• Paid parental leave, including fully paid leave for eligible employees subject to local policy.
• Learning and development stipend.
• Opportunities to volunteer and give back, including charitable donation matching where available.
• Mental wellbeing resources and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed