IT Support Specialist
About The Position
This role involves monitoring daily operations of servers, hardware, software, and enterprise systems. The specialist will evaluate current applications, recommend improvements, and configure user devices and system access. Key responsibilities include administering the Microsoft Dynamics 365 ERP system, collaborating with a Managed Services Provider on cybersecurity strategies, and staying current with technology advancements. The position requires performing quality work within deadlines, working independently while coordinating with others, and training employees on various software. Additionally, the role involves writing Standard Operating Procedures (SOPs), completing monthly preventive maintenance tasks, managing IT assets and inventory, and collaborating with other departments on technology integration projects for process improvement and automation.
Requirements
- Excellent analytical and problem-solving skills.
- Proficient in MS Suite of products including Office365, Server, and Exchange.
- Strong verbal/written communication skills.
- Attention to detail.
- Positive attitude, good judgment, and excellent time management skills.
- A minimum of 2 years of work experience in a computer systems environment.
Nice To Haves
- Experience with Dynamics 365
- Bachelor’s degree in Computer Science
Responsibilities
- Monitor daily operations, including server, hardware, software and enterprise systems
- Evaluate current applications and make recommendations for improvement, as needed
- Configure user devices and system access
- Administration of and for Microsoft Dynamics 365 ERP system
- Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
- Stay up to date on technology advancements
- Perform quality work within deadlines with or without direct supervisor
- Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
- Train employees on use of many different types of software
- Write required Standard Operating Procedures (SOPs) for computer operations
- Complete monthly Preventive Maintenance tasks for specified machines
- Manage IT assets and inventory system
- Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
