IT Support Specialist

Rand Technology LLC•Irvine, CA

12d•Onsite

About The Position

Rand Technology is hiring an onsite IT Support Specialist at its Irvine, California headquarters. The role provides frontline Level 1 and Level 2 technical support to employees across a Microsoft-based technology environment, including Windows devices, Microsoft 365, and Entra ID/On-Premises Active Directory. The specialist resolves common end-user issues and escalates more complex infrastructure or security matters to remote IT teams or senior administrators. The position is not eligible for visa sponsorship, and relocation assistance is unavailable.

Requirements

Associate’s or bachelor’s degree in Information Technology or a related field, or equivalent experience.
1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
Experience supporting Windows environments and Microsoft-based enterprise tools.
Strong knowledge of Windows operating systems and end-user troubleshooting.
Hands-on experience supporting Microsoft 365 applications and services.
Excellent customer service and interpersonal communication skills.
Ability to manage multiple tickets and prioritize effectively in a busy onsite environment.
Experience with device setup, imaging, and basic endpoint management.
Detail-oriented, with strong documentation and follow-through habits.
Able to work independently while collaborating with distributed IT teams.
Professional, dependable, and proactive approach to problem-solving.
Ability to lift and move IT equipment weighing approximately 25–50 pounds as needed.
Able to work full-time onsite in Irvine, California.

Nice To Haves

Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
Familiarity with Entra ID (Azure Active Directory) and identity/access workflows.

Responsibilities

Serve as the first point of contact for onsite IT support requests and resolve technical issues in a timely manner.
Troubleshoot Windows desktop and laptop issues, including performance, connectivity, and application support.
Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
Provide support for internal applications.
Assist with user account setup, access management, and password resets.
Set up, configure, and deploy new employee hardware, including laptops, peripherals, and mobile devices.
Support onboarding and offboarding, ensuring proper device provisioning and account access.
Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
Document incidents, resolutions, and procedures in the ticketing system and knowledge base.
Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
Provide a high-quality onsite support experience for employees and visitors.