IT Support Specialist
About The Position
Baltimore Country Club is hiring a full-time IT Support Specialist for its Information Technology Department. The role supports departments across the Club and serves both the Roland Park Clubhouse and Five Farms Clubhouse in Lutherville. The position offers a competitive wage based on skills and experience and a full benefits package. The IT Support Specialist sets up and configures computers, printers, email accounts, and access to shared files and printers for new hires. The role also prepares and supports technology for meetings, presentations, conference calls, and Club events, including audiovisual equipment. Duties include general maintenance, troubleshooting, and repair of technology equipment. The successful candidate will bring a customer-service-oriented attitude, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- Two years of hands-on experience with networking and equipment deployment.
- Understanding of basic computer and network concepts and terminology.
- Basic technology support knowledge, including the ability to set up, configure, and troubleshoot computers, peripherals, and other technology equipment.
- Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Basic audiovisual event setup experience, including setting up and supporting AV equipment for meetings and events.
- Network+ and A+ certifications, or equivalent experience and knowledge.
- Strong technical troubleshooting skills and the ability to diagnose and resolve common technology issues.
- Experience troubleshooting PCs, scanners, printers, and portable handheld terminals.
- Ability to configure new or reimaged computer systems.
- An associate degree or equivalent technical education, along with one to three years of experience working in a production environment.
- Excellent written and verbal communication skills.
- Comfort communicating in person and via phone or radio with colleagues, managers, and vendors.
- Ability to stand and walk for extended periods, potentially up to 10–12 hours.
- Ability to lift up to 40 pounds.
- Willingness and availability to work a flexible schedule, including some evenings, weekends, and holidays, as required for Club operations and events.
- A highly motivated, member-centric attitude and excellent customer service skills.
- Ability to work independently, take initiative, and prioritize work based on departmental and operational objectives.
- Ability to work well as part of a team, learn and retain information quickly, and read and follow directions.
- Ability to work in a fast-paced environment and support computers, AV equipment, and technology during events.
Responsibilities
- Set up computers and printers for new hires.
- Provide access to shared files and printers and configure email accounts.
- Prepare technology for meetings and presentations, including projectors and audiovisual equipment.
- Assist with conference calls.
- Perform general maintenance, technical troubleshooting, and repairs on technology equipment.
- Set up and support audiovisual equipment for Club events, including TVs, projection systems, screens, and sound equipment.
- Support technology operations at the Roland Park Clubhouse and Five Farms Clubhouse.
- Perform other related duties as required.
Benefits
- Medical, dental, and vision coverage.
- Short-term and long-term disability coverage.
- 401(k) plan with a generous matching contribution.
- Free staff meals.
- Employee discount program.
- Free golf on Mondays.
- Gym membership reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
