IT Support Specialist

Federal Heath • Jacksonville, TX

16d • Onsite

About The Position

Federal Heath Sign Company is seeking an experienced IT Support Specialist for its Jacksonville, Texas location. The role provides help desk support across the company by phone, remotely, and through hands-on computer and printer configuration. The specialist troubleshoots and resolves technical issues, installs and configures hardware and software, helps maintain computer systems and network connectivity, and assists end users with technical problems.

The position also supports systems specific to the Jacksonville facility, including computer workstations and printers, manufacturing time-collection systems and related handheld scanning devices, wireless access points and connectivity, the phone system, security cameras, door badge scanning, and the ERP system. An upcoming VoIP phone system will require physical device setup and configuration.

Requirements

• At least 2 years of IT support experience.
• Good verbal and written communication skills.
• Ability to explain technical issues to non-technical employees.
• Self-motivated and task-oriented.
• Typing speed of 60 words per minute or higher.
• Strong analytical and problem-solving skills.
• Empathy, adaptability, confidentiality, troubleshooting skills, and time-management skills.
• Ability to lift up to 50 pounds.

Nice To Haves

• College degree or coursework is desired but not required.

Responsibilities

• Provide help desk support to Federal Heath employees by phone, remotely, and in person.
• Troubleshoot and resolve technical issues for end users.
• Install and configure hardware and software.
• Assist with maintaining computer systems and network connectivity.
• Set up computers, monitors, docking stations, and printers.
• Support the manufacturing plant’s time-collection system, handheld scanning devices, wireless access points, and connectivity.
• Support the facility’s phone system, security camera system, door badge scanning system, and time-collection systems.
• Set up and configure physical devices for the upcoming VoIP phone system.
• Provide ERP system support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed