IT Support Specialist

LA Clippers•Inglewood, CA

17d•$30 - $35•Onsite

About The Position

Halo Sports and Entertainment is seeking a highly skilled and motivated IT Support Specialist to join its Technology team. This role provides technical support to internal employees and event staff, helping ensure the smooth operation of IT equipment and services. As part of a larger enterprise technology group, the specialist works with team members to develop, deploy, and implement Information Technology Services, best practices, standards, and operational efficiencies based on an ITIL Service Management Framework. The full-time role is based in Inglewood, California, supporting Intuit Dome and the Kia Forum. The specialist provides end-user support, handles employee account and equipment changes, maintains IT asset inventories, manages user access, and provides on-site technology support for live events. The role requires a flexible schedule, including weeknights, weekends, and holidays, to cover concerts, NBA games, and other events. Halo Sports and Entertainment values curiosity and innovation and encourages employees to use emerging technologies and AI tools to work smarter, foster creativity, and improve fan and business experiences.

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience.
2–3 years of enterprise technology experience.
Experience with remote desktop support tools and ticket management tools.
Experience imaging computers.
Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical colleagues.
Ability to work a flexible schedule as needed, including coverage across office locations and live events.

Nice To Haves

Experience with Autopilot and Jamf.
CompTIA A+ certification.

Responsibilities

Provide technical assistance to employees in person, by phone, and remotely.
Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.
Support enterprise applications, collaboration tools such as Microsoft 365, and VPN connectivity.
Document incidents, service requests, and resolutions in the ticketing system.
Train employees on basic IT procedures, security best practices, and self-service tools.
Onboard employees by provisioning accounts, email, system access, and IT equipment.
Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
Maintain user roles, group memberships, and permissions as job functions change.
Ensure security policies are followed during employee transitions.
Maintain an accurate inventory of laptops, desktops, peripherals, and mobile devices.
Track asset assignments, returns, and decommissioning in accordance with company policies.
Coordinate hardware repairs, replacements, and warranty claims with vendors.
Assist with IT procurement by evaluating hardware needs and recommending compliant solutions.
Manage user accounts and permissions across Active Directory, Azure AD, and other identity management platforms.
Implement and enforce Multi-Factor Authentication policies and password reset procedures.
Provide on-site technical support for live events, including basketball games, concerts, and corporate functions.
Conduct pre-event technology checks to ensure venue systems are operational.
Assist with setup, testing, and breakdown of technology equipment for events.
Troubleshoot and resolve real-time technical issues during events to minimize downtime.
Work with vendors and internal teams to escalate and resolve critical event-related IT issues.
Help develop and maintain IT checklists, focusing on completeness and accuracy.
Participate in post-event reviews to discuss technology lessons learned and improve future event experiences.