IT Support Specialist

Raycap • North Charleston, SC

36d • Onsite

About The Position

Raycap, Inc. is seeking an experienced IT Professional to provide end-user support for all U.S. facilities. Based in Charleston, SC, this role requires strong technical expertise, excellent customer service skills, and a commitment to delivering timely and effective support to internal customers.

Requirements

• Associates or Bachelor's Degree, or 2 years minimum work experience.
• Thorough knowledge of computer hardware and software
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions
• Focused, motivated and driven individual who meets deadlines and follows through
• Extensive experience with Sharepoint and Microsoft Office 365

Responsibilities

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Prioritize daily deliverables against help desk requests
• Document internal procedures
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and development for new employees using standard hardware and software
• Perform timely workstation hardware/software upgrades and maintenance as required
• Acts as software support and technical assistance
• Responds to user requests for service and determines nature and extent of support needed
• Installs, configures, maintains, and troubleshoots a wide range of software used
• Investigates problems and finds solutions
• Actively participates in planning and implementing IT improvement projects

Benefits

• A very competitive benefit package
• Paid Time Off
• 10 company paid holidays
• Tuition Reimbursement
• A generous 401(k) employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree