IT Support Specialist

SIEGEL GROUP NEVADA INC•Paradise, NV

7d•Hybrid

About The Position

The Siegel Group (TSG) is a seasoned real estate investment and management firm known for revitalizing under-performing properties in sectors like multifamily and extended-stay. With over two decades of experience, TSG enhances property values through its comprehensive in-house teams, focusing on urban areas with growth potential. TSG consistently aims to exceed its high standards of excellence, contributing significantly to urban revitalization. We are looking for a top-notch IT Support Specialist to join the IT department at an established, nimble, fast-moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors.

Requirements

Associate degree in Computer Science or related field from an accredited college or university; 3+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals.
Equivalent combinations of education and experience may be considered.
Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment.
Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
Must be in good standing with DMV and have valid driver's license.
Knowledge and experience in: Windows 7-10
Active Directory Administration
Router, firewall, and switch configuration and troubleshooting
LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting
POTS and low voltage cabling
Punch-down of 66 and 110 blocks

Nice To Haves

Network certifications are a plus.
Other Technology certifications a plus

Responsibilities

Provide technical support and troubleshooting network, desktop, and/or systems hardware and software.
Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings.
Malware/Virus troubleshooting and resolution
Install, configure and upgrade computer hardware and software.
Provides end-user software troubleshooting and support.
Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts.
Participates in the administration of e-mail systems.
Provides phone, helpdesk, and onsite support for local and remote users.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.