IT Support Specialist

Westerkirk•Toronto, ON

23h•CA$80,000 - CA$95,000•Onsite

About The Position

Westerkirk Capital Inc (‘WCI’), a private investment company based in Victoria, BC is seeking an IT Support Specialist to support our operations in Toronto. The organization is a single-family office managing assets via internal direct and third-party/external managers across a variety of portfolios and asset classes including fixed income, public equity, private equity, hedge funds, infrastructure, and real estate. WCI provides an attractive total rewards package that includes comprehensive extended health and dental benefits, an RRSP matching program, and a Workperks membership. Reporting to the IT Director, the IT Support Specialist is a key member of our customer service and support organization. The successful candidate will have solid technical knowledge but will differentiate themself based on customer orientation. They will join our team providing support across a wide range of technologies to our diverse group of companies.

Requirements

3-5+ years of Information Technology experience.
Diploma or higher in Information Technology or a related field is required.
Experience working in a family office is required.
Customer Service orientation with a desire to provide distinctive user experience.
Previous experience supporting the Microsoft suite of office applications, Microsoft 365, Azure AD, Mac, iOS, and Android.
Experience with MS Azure and Cisco Meraki is required.
Ability to manage and maintain private and confidential information with a high degree of professionalism.
Excellent interpersonal and relationship management skills.
Strong written and oral communication skills.

Nice To Haves

Experience in the hospitality industry, particularly in a spa and restaurant environment is an asset.
Preference will be given to candidates with experience working with the following line of business applications: Book 4 Time, Silverware, Certify, Yardii, DayForce, Freshworks, and Smartsheet
Experience with project management methodology leveraging Smartsheet

Responsibilities

Providing Level 1 support for the helpdesk system, processing work requests and providing customer service.
Deploying employee equipment including adds, moves and changes.
Coordinating the effective installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.
Monitoring assigned servers and network applications for the purpose of ensuring continuity of service.
Maintaining critical systems including servers, domain, virtualization platform, messaging, etc.
Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.
Training users on the proper use of hardware/software.
Assisting/Supporting project teams with implementation.
Completing service tickets within company SLAs.
Providing impeccable customer service to clients at all levels of the organization.
Providing on call 24/7/365 support for any technology related emergencies.
Providing back-up support to the Systems Administrator, which requires supporting the personal and business IT needs of the primary shareholders.