IT Support Specialist

6sense

26d•$73,577 - $103,913•Remote

About The Position

6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms. You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We're looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive.

Requirements

3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
Experience supporting macOS and Windows environments.
Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
Strong troubleshooting, communication, and customer service skills.
Experience working in a fast-paced, remote-first environment.
Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
Interest in AI technologies such as Microsoft Copilot and Claude.
Strong attention to detail, ownership, and a continuous improvement mindset.

Nice To Haves

Experience administering Okta, Entra ID, Intune, or Iru.
Experience with Workato or workflow automation platforms.
Experience supporting AI platforms and governance practices.
ITIL, Okta, Microsoft, Apple, or security-related certifications.
Experience supporting executive stakeholders and globally distributed teams.

Responsibilities

Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
Maintain accurate asset inventory and device lifecycle management.
Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
Create and maintain documentation, knowledge articles, and standard operating procedures.
Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events.