IT Support Specialist

Zillow

1d•$27 - $46•Onsite

About The Position

The Associate Specialist, Desktop Systems supports day-to-day end-user computing by maintaining workstations, peripherals, and standard software, resolving routine technical issues, and completing well-defined service requests under close supervision. This role focuses on delivering reliable, high-quality desktop support so Zillow employees can work productively and securely. This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Requirements

High school diploma or equivalent.
0–2 years of experience in desktop support, end-user computing, or a related technical support role.
Or an equivalent combination of education and experience.

Responsibilities

Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications, escalating non-routine issues as needed.
Configure, deploy, and decommission laptops, desktops, and peripherals by following established imaging, setup, and security procedures.
Perform basic troubleshooting for network connectivity, printing, and account access issues, documenting steps taken and outcomes in the ticketing system.
Complete well-defined maintenance tasks such as software installs, updates, and basic device checks in line with standard operating procedures.
Maintain accurate asset and configuration information for end-user devices to support inventory tracking and lifecycle management.