IT Support Specialist

Emergeortho, P.A•Jacksonville, NC

18d•Remote

About The Position

EmergeOrtho is seeking an IT Support Specialist to provide remote and on-site technical support to providers and staff. The position is remote, with required travel to offices in Carteret and Onslow Counties and other locations as assigned. The specialist is the first point of contact for IT-related issues and provides customer service-focused assistance with technical problem resolution, system access, IT asset records, procurement processes, cybersecurity monitoring, incident response, and compliance support. The role promotes efficient use of resources while maintaining customer satisfaction. The specialist also supports new technology and application implementations, tests and evaluates applications and processes, and participates in business-wide meetings to offer technical insights and recommendations. The position requires maintaining knowledge of practice management and other job-related software, following applicable policies and laws, and completing other duties assigned by the Manager. EmergeOrtho is a physician-owned orthopedic practice serving patients across North Carolina. Benefits availability depends on hours worked per week.

Requirements

Two-year AAS degree in Information Technology or equivalent.
Knowledge of troubleshooting hardware and software, including personal computers, network equipment, and communications equipment.
Ability to analyze, diagnose, and resolve software and hardware problems and their interrelationships using available tools.
Knowledge of client/server system concepts.
Knowledge of networking design concepts.
Ability to install and configure computer, network, and communications equipment.
Ability to adapt to rapidly developing and changing technology.
Ability to work in a fast-paced environment and prioritize multiple tasks and demands.
Ability to maintain composure in stressful situations.
Ability to establish and maintain effective working relationships with co-workers and providers.
Excellent interpersonal and communication skills.
Travel to EmergeOrtho office locations is required.

Nice To Haves

At least two years of experience in a medical office environment is preferred.

Responsibilities

Interface with providers and staff to troubleshoot hardware and software problems.
Create support trouble tickets for all support-related issues.
Install and configure software and computer systems.
Analyze records and logs to identify underlying trends and issues.
Support implementation of new solutions and applications.
Participate in testing and evaluating new applications and processes.
Assist with password or login problems for corporate applications and systems.
Participate in business-wide meetings and provide insight and recommendations regarding technical duties.
Follow applicable department and practice policies and procedures.
Participate in professional development activities and maintain professional affiliations.
Maintain detailed knowledge of practice management and other computer software related to job functions.
Maintain reliable attendance consistent with operational needs and job requirements.
Comply with applicable laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
Perform other duties assigned by the Manager, including schedule changes and travel to office locations.